targenio
Assistant platform
Rethinking customer service. With AI. Made in EU.
Solve customer problems simply,
fairly and in a friendly manner.
Digital assistants for solving customer issues
The targenio assistant platform brings AI directly into customer service and is scalable, integrable and EU-developed. Digital assistants support service teams quickly, intelligently and without IT effort in analysis, research and decision-making.
The modular solution for industrial service enables the simple creation of AI-supported assistants for efficient problem solving.
The solution also builds up relevant knowledge that can be accessed anytime and anywhere in the company.
With Self Service, Expert Desktop, Trainer Cockpit and Engineer Workbench, the platform offers smart automation, targeted support and measurable benefits.
The future? Already a reality for us.
Advantages
✅ Automate complex cases
✅ Making expert knowledge usable
✅ Independent further development by specialist departments
✅ Made in Germany / EU
✅ GDPR-compliant & future-proof
The modules at a glance
Four perspectives, one goal: intelligent support in every area
Customer Self Service Panel
The customer wants to have their concerns resolved easily in cooperation with the company. That’s why they communicate with the targenio assistant via the targenio Self Service Panel.
The targenio Self Service Panel is the module with which customers can resolve their issues themselves. It offers various frontend views such as chat, web form or an API that connects existing frontends. The connected assistant automatically recognizes customer concerns and controls the processing of tasks to solve the customer’s problem. If possible, the assistant solves the tasks automatically using its skills. If not, the expert provides support.
- Assistant helps with self-service & request preparation
- Live translation, intelligent forms, structured dialogs
- Relief of the hotline through qualified entries
- Possibility to hand over to real employees
Experts Desktop
Der targenio Experte erledigt die Aufgaben, die ein targenio Assistent noch nicht oder gar nicht ausreichend automatisiert bearbeiten kann. Dabei protokolliert der Assistent die Bearbeitung der Aufgaben des Experten, damit er die daraus gewonnenen Erfahrungen für zukünftige ähnliche Fälle anwenden kann.
The targenio Expert Desktop is the expert’s desk for prioritizing, researching and completing tasks. It has a panel for research and a panel for decisions that need to be made.
The expert prioritizes the tasks provided by the assistant in a task dashboard. He has a research panel that provides him with all the necessary information without having to switch to third-party systems. In the decision panel, he provides the assistant with further knowledge support for dealing with the customer’s request.
- Assistant supports decision-making
- Context-sensitive information in real time
- Integration of own rules or agents possible
- Helps in complex cases with suggestions & alternatives
Trainer Cockpit
The targenio Trainer improves and optimizes the targenio Assistant with the help of the Trainer Cockpit. The aim is to increase automation, minimize costs and improve customer friendliness.
Using the targenio Trainer Cockpit, the trainer can analyze and improve the behavior of customers, assistants and experts without IT knowledge.
The trainer receives the necessary data in a prepared form with suggestions for improvement derived from it. The trainer improves the assistant’s behavior configuratively. When it comes to fundamental changes, he works together with the engineer.
- Experts train the assistant with real knowledge
- No-code interface for skill enhancement
- Feedback loops & suggestion engine for optimization
- Dashboard for evaluating user behavior
Engineer Workbench
The targenio engineer takes care of the framework for the targenio assistants on the targenio assistant platform. He follows the steps of conception, creation and testing on the Engineer Workbench. Once these steps have been completed, he operates the wizards and improves them until they have to be decommissioned because other wizards are needed over time. He is responsible for the end-to-end life cycle of an assistant.
The engineer will find all the tools required for this work on the workbench.
- Integration of external systems (IoT, ERP, CRM)
- Management and maintenance of the skill library
- Connection via REST, MCP or Agent2Agent protocol
- Ensuring data availability & quality
How do you receive your targenio assistant?
We take a step-by-step approach to transforming your customer service with the targenio assistants. This gives you exactly what you need for your quick service kick-off.
Find out how our approach puts people at the center and how your customer service benefits from it.
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Presentation of the solution
In the first meeting, we will show you how you can intelligently automate your service processes with the targenio assistant platform:
- You will get an overview of our platform and its core functions,
- Insights into best practices and customer successes and
- Answers to your specific questions.
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Identify use case
Together in a workshop we develop
- concrete use cases with high automation potential,
- initial approaches to skill definition and
- a rough cost-benefit assessment.
In this way, we lay the foundation for a focused proof-of-concept scenario.
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Proof of Concept (PoC)
We will implement a clearly defined pilot project with you:
- Realization of one or more prioritized use cases,
- Integration of central systems such as ERP, DMS, CRM
- first skills are trained and tested live.
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Evaluation of the PoC
We analyze the results together:
- What efficiency gains have been achieved?
- Which skills can be expanded or further developed?
- Which learning data and findings support the next expansion stage?
The evaluation creates a data-based foundation for the decision on the next phase.
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Business value & offer for product launch
Based on the proof of concept
- We work with you to develop the business case and identify potential savings and productivity increases, and
- create an individual offer for the introduction of the platform
Interested?
Ready for your digital assistant?
Whether pilot project or strategic rollout: our platform is ready. We accompany you from the initial idea to productive use.
Use the non-binding contact form and get in touch with us.
Get in touch with your personal contact at any time: Michael Kolbenschlag
